Certification Course

AUTO DAMAGE & DIMINISHED VALUE APPRAISAL PROGRAM

Welcome to NADVA’s Diminished Value Appraiser Certification Program. We are dedicated to providing technologically advanced collision repair appraisal training and certification, with emphasis on maintaining high ethical and productive standards for students in a co-educational and multi-ethnic community.

Our core strategy is to provide state-of-the-art curricula that trains vocational students in three primary areas:  1) collision repair, 2) automotive refinishing technology, and 3) damage estimating and management.  Students learn with discussion and demonstrations by experienced and highly skilled instructors in a hands-on classroom and lab environment.

Number of Courses: Ten
Program Length: 10 Weeks/400 hours
Tuition: $4,999.99

DVA 100 Non-Structural Damage Estimating
DVA 101 Structural Damages Estimating
DVA 102 Computerized Damage Estimating
DVA 200 Computerized Damage Estimating-Audatex
DVA 201 Computerized Damage Estimating-Pathways
DVA 202 Computerized Damage Estimating-Ultramate
DVA 300 Introduction to Automotive Claims Handling
DVA 301 Collision Repair Management  
DVA 400 Advanced Collision Repair Management
DVA 401 Advanced Automotive Claim

COURSE DISCRIPTIONS

DVA 100 NON-STRUCTURAL DAMAGE ESTIMATING
Class hours: 40 Lecture/ 24 Laboratory
Recommendation: Proficient in MS Windows Software application. This is an entry-level course for students wanting to learn to estimate non-structural (minor) automotive damage. Emphasis is on vehicle construction and structural design, repair methodology, vehicle component and systems identification, and in developing appropriate judgment repair times. Students learn to write hand-written estimates Identifying the cost of parts, labor materials, sublet, and other charges required to return damaged vehicles to factory specifications. Students use collision estimating guides to establish parts prices and industry standard labor times for replacement and refinishing of damaged parts. Additionally, students learn to use “Procedure Pages” in the estimating guides for processes not included in the standard times listed in the guide. I-CAR Live training may be included in course delivery.

DVA 101 STRUCTURAL DAMAGE ESTIMATING
Class hours: 40 Lecture/ 24 Laboratory
Recommendation: AB 181 or equivalent with a grade of Pass or “C” or higher or appropriate work experience. Proficient in MS Windows Software applications. This course expands students’ ability to estimate complex types of structural, mechanical, and electrical damage to vehicles. Areas of study include understanding collision theory, damage analysis fundamentals, visual inspection process, measuring and analyzing structural damage, suspension and mechanical systems damage, factory build tolerances, and safety systems of the severely damaged vehicles. Other topics include estimator job functions, customer satisfaction, regulatory compliance, and ethics within the collision repair industry. I-CAR Live curriculum may be presented during this course.

DVA 102 COMPUTERIZED DAMAGE ESTIMATING
Class hours: 24 Lecture/ 8 Laboratory
Recommendation: Work experience in the automotive collision repair industry. The focus of this course is for students to distinguish between collision damage estimating programs. Students learn how each software program is used to properly identify vehicles, components, and systems, and how to select and input the appropriate replacement parts and labor costs into computerized damage reports. Topics include comparison of customer and insurance company profiles, user accounts, the generation of supplemental damage reports, and the use of software- specific part codes as currently used in the collision repair industry. The processes and methods used within each software program will be reviewed. I-CAR Live curriculum may be included in course delivery

DVA 200 COMPUTERIZED DAMAGE ESTIMATING – AUDATEX
Class hours: 24 Lecture/ 8 Laboratory
Recommendation: Proficient in MS Windows Software application. The focus of this course is for students to become proficient in Audatex collision damage estimating software. Students will learn to properly identify vehicles, components, and systems and how to select and input the appropriate replacement parts and labor costs into a computerized damage report. Topics include development of customer and insurance company profiles, maintenance of user accounts, the generation of supplemental damage reports, and the use of software-specific part codes, as currently used in the collision repair industry. The processes and methods used within the Audatex software program will be reviewed extensively

DVA 201 COMPUTERIZED DAMAGE ESTIMATING – PATHWAYS
Class hours: 24 Lecture/ 8 Laboratory
Recommendation: Proficient in MS Windows Software application. The focus of this course is for students to become proficient in Pathways collision damage estimating software. Students will use the application to properly identify vehicles, components, and systems, and how to select and input the appropriate replacement parts and labor costs into a computerized damage report. Topics include development of customer and insurance company profiles, maintenance of user accounts, the generation of supplemental damage reports, and the use of software- specific part codes, as currently used in the collision repair industry. The processes and methods used within the Pathways software program will be reviewed extensively.

DVA 202 COMPUTERIZED DAMAGE ESTIMATING-ULTRAMATE
Class hours: 25 Lecture/ 8 Laboratory
Recommendation: Proficient in MS Windows Software application. The focus of this course is for students to become proficient in Ultramate damage estimating software. Students will learn to properly identify vehicles, components and systems, and to select and input the appropriate replacement parts and labor costs into an Ultramate computerized damage report. Topics include development of customer and insurance company profiles, maintenance of user accounts, the generation of supplemental damage reports and the use of software-specific part codes, as currently used in the collision repair industry. The processes and methods used within the Ultramate software program will be reviewed extensively.

DVA 300 INTRODUCTION TO AUTOMOTIVE CLAIMS HANDLING
Class hours: 32 Lecture
Recommendation: AB 181 or equivalent with a grade of Pass or “C” or higher or appropriate work experience.In this course, students are introduced to the automotive claims handling process. The course presents the knowledge and skills needed to begin processing automotive insurance claims. Topics include the vehicle inspection process, identification of pre-existing damage industry repair standards and completion of claims-processing paperwork. Students will identify and recommend appropriate repair methodology for vehicle repairs maintaining required coverage limitations and complete related paperwork. I-CAR Live curriculum may be included in course delivery.

DVA 301 COLLISION REPAIR MANAGEMENT
Class hours: 40 / 24 Laboratory
Recommendation: Proficient in MS Windows Software application. This course focuses on effective management and operation of automotive repair facilities. Students are introduced to skills required for effective promotion and management of an automotive repair facility. Areas of training include development of standard operating procedures (SOPs), rules and regulations, job-costing, equipment and material procurement, facility cost analysis, safety, employee and right-to-know issues, and warranties. Other topics include department operations, job functions, compensation packages, production controls, capacity planning, cycle-time analysis, customer satisfaction, regulatory compliance, effective communication skills, process improvement, and time management.

DVA 400 ADVANCED COLLISION REPAIR MANAGEMENT
Class hours: 32 Lecture
Prerequisite: AB 181 or AB 188 or equivalent with a grade of Pass or “C” or higher or appropriate work experience. In this course students learn effective automotive claims handling. This course includes presentation of the skills required to effectively direct, manage, and promote multi-shop organizations (MSOs). Areas of advanced training include rules and regulations, standard operating procedure (SOP), job costing, equipment and materials procurement, facility cost analysis, department operations, safety, employee and right-to ­know issues, warranties, customer satisfaction, licensing and certification, insurance direct repair programs (DRPs) from the perspective of multi-shop organizations and/or franchise body shop operations.

DVA 401 ADVANCED AUTOMOTIVE CLAIMS
Class hours: 32 Lecture
Prerequisite: AB 181 or AB 188 or equivalent with a grade of Pass or “C” or higher or appropriate work experience. In this course students learn effective automotive claims handling. The course presents the skills needed to effectively process automotive insurance claims with differing coverage criteria. Topics include structural and cosmetic damage analysis, total loss evaluation, theft recoveries, comprehensive claims, vandalism, claims negotiation, vehicle re-inspection process, fraud detection, identification of pre-existing damage, appropriate repair standards, personal presentation, and image projection. I-CAR Live curriculum may be included in course delivery.

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